We value our relationship of trust and confidence with our clients.
These are the types personal information that Compass will collect from you as a client:
Social Security Number (in part or full)
Information from your credit report, including your FICO score and debt information
Documents with account numbers or credit card information (this information is only necessary if you ask your coach to review something related to your accounts)
Driver’s licenses or other photo identification used to verify your identity
These are the approved vendors that Compass uses to send or receive personal information:
Virtru (an encrypted email service)
DocuSign (documents requiring signatures)
Box.com (certain program documents)
United States Postal Service (USPS)
These are the ways that a Compass financial coach can communicate with you:
In-person meeting
Phone call
Zoom virtual meeting
Email
Text message (if you give us permission)
This is how Compass protects your credit report information:
Compass will ensure that we protect your privacy when sharing credit report information, whether in person, by video conference, or over the phone. In order to do this, the coach will confirm your identity before providing a credit report or discussing information that is pulled from a credit report. We have fully outlined this process in our Identity Verification Procedures below.
A Compass coach will never…
ask you to join any videoconferencing or chat software other than Zoom,
ask you to send personal documents through plain or unencrypted email,
ask you to text personal information, or
share your personal information with another service provider without your consent.
If you have additional questions or want to learn more:
How we share personal information is fully outlined in the Information Release Form that you sign when you enroll a Compass program, as well as in our Privacy Policy and Privacy Notice. If you have questions about either one of these documents or the information outlined above, please reach out to your coach or ask for their manager.
Identity Verification for Credit Report Privacy
Compass will ensure that we protect our client’s privacy when sharing credit report information, whether in person, by video conference or over the phone. In order to do this, coaches will confirm the client’s identity before providing a credit report OR discussing information that is pulled from a credit report.
In Person or Video Meeting Verification
During in person or video conference (e.g. Zoom) appointments, coaches will verify your identity by reviewing your photo identification such as a driver’s licenses, state identification cards, and other picture identification are acceptable. The photo id should match the name for the credit report pulled and not be expired. If you not have a photo id available, then the alternate verification method below may be used.
Alternative Verification
During remote (phone or video meeting) appointments, coaches may verify your identity by asking you two pieces of information from your credit report. If you are not able to answer the questions, your coach may not be able to discuss details of your credit report.